This Refund Policy explains how payments for gottaSay ("the Service"), available at gottasay.app, are handled. By subscribing to a paid plan, you agree to this policy.
All payments for the Service are non-refundable. To the maximum extent permitted by applicable law, we do not provide refunds, credits, or prorated reimbursements of any kind — including for partially used billing periods, unused responses or boxes, accidental purchases, or for periods during which you did not use the Service.
We offer a free plan so you can evaluate the Service in full before committing to a paid subscription. We encourage you to use the free plan to confirm that gottaSay meets your needs before upgrading, because charges, once made, are final.
Paid plans are billed in advance on a recurring basis. You may cancel your subscription at any time through your account's billing portal. When you cancel, your plan remains active until the end of the billing period you have already paid for, and it will not renew thereafter. Cancelling stops future charges; it does not generate a refund for the current or any previous period.
If you believe you have been charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — please contact us and we will investigate. This policy does not limit any rights you may have under mandatory consumer protection laws in your jurisdiction.
Payments are processed by our payment provider, which acts as the merchant of record for your purchase. Your purchase is also subject to that provider's terms. Any tax shown at checkout is collected and remitted by the provider on our behalf.
We may update this Refund Policy from time to time. The "Last updated" date above will reflect any changes, and material changes will be communicated through the Service. Your continued use of a paid plan after the changes take effect constitutes acceptance.
For any questions about this policy or a specific charge, please reach out through the contact details provided in our Terms of Service.